Case Study - Real Estate

Real Estate Office Efficiency Through AI

A top real estate player was overwhelmed by a flood of inquiries and clunky internal processes. By rolling out a Voice AI solution, they eliminated 70% of repetitive tasks, cut response times in half, and supercharged their agents’ productivity by 60%.


The payoff? A 30% uptick in lead conversions and a 25% surge in multilingual client acquisition—clear evidence that smart automation can transform both efficiency and growth.

Table of Contents

Core Business Issues

  • Crippling Inquiry Volume: An avalanche of incoming property requests slowed response times.
  • Limited Coverage Windows: Time zone gaps caused missed opportunities.
  • Menial Work Overload: Agents were bogged down with routine, repetitive tasks.
  • Language Roadblocks: Outreach was limited to English-only engagements.
  • Inconsistent Details: Property data wasn’t always spot-on, causing confusion.


Large Number of

Property Inquiries

Limited Office Hours. Missed Calls

Repetitive Tasks and Manual Entry

Buyer and seller inquiries across a large geographical area overwhelmed agents.

With standard office hours, calls were missed, and due to volumes, responses were delayed.

Agents spent a lot of time on data entry and repetitive tasks that limited focus on client interaction.

Language Barriers Limited Responses

Inconsistency and Errors

Lack of Personalization

Office staff only spoke two languages, but the area served had many. This reduced effective communication.

The combination of high volume inquiries and manual repetitive tasks led to errors and inaccuracies.

The lack AI and automation, combined with high volumes of inquiries, reduced the ability to provide personal responses

New Solution Description

Automated Property Inquiry

Multilingual Support

24/7 Availability and Lead Capture

AI agents provided automated responses, which reduced agent workload and increased responsiveness.

Increased capability of 13 languages boosted client engagement and substantially improved client engagement

With AI Agents operating 24/7, lead captures increased substantially, and missed called declined due to time zone differences.

Upsell and Cross Sell

Personalized Interactions

Eliminating Human Errors

AI voice agents can now suggest properties and alternatives based on the caller's inquiry

AI Insights provided recommendations based on market data, client preferences, and behaviors.

AI Agents are trained to provide consistent and accurate information to all clients, all the time.

Outcome

Quantitative Results:

  • 60% increase in agent productivity.
  • 30% improvement in lead conversions.
  • 25% revenue increase from multilingual clients.

Qualitative Results:

  • Improved client satisfaction due to quicker, personalized responses.

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