Creating Better Patient Experiences

Today, I saw my dental hygienist, and on the way out, I chatted with the receptionist/insurance biller. It's a small practice with 1 full-time dentist and part-timer, plus two other staff for cleanings and support.


Everyone was trying to get out of the office as they work 1/2 day on Thursday, but she was stuck. Exasperated, she pointed out having to stay another few hours to deal with paperwork. There were also cases when she had to call patients and update them on what was/wasn't covered.


Even for a small office, AI and automation technologies are affordable and offer potent benefits, plus relief for overloaded staff.

Patient-Centered Care with Automations

Independent healthcare practices face unique challenges with insurance requirements, patient communication, and clinical documentation. Here are how to improve the experiences of patients and staff.

Today, we are all a little impatient in getting responses to online requests. Stats show the patients expect prompt responses even after hours. Appointment management is one of the most significant requests in healthcare and is often only well-built in larger organizations.

Fortunately, with today's technology, making appointment management in any industry is far less costly and simpler to implement.

How To Deliver Better Appointment Management For Your Patients

Here are a few ideas of what you can do:

  • Let patients book their own appointments online based on your available slots. We offer calendar management options for multiple vertical markets, including dentistry, law, financial services, and medical.

  • Send text or email reminders automatically. We can implement a voice system that will send a voice message or text to the patient in advance of their appointment.

  • Clients and patients often need to send documents before their first visit. This is true in healthcare, legal, and many other industries. Using AI solutions, even coupled with VOICE AI, your patients and clients can complete paperwork at home and easily upload it to your office. It's also possible to directly feed to your CRM!.

  • Check in with patients after their visit without extra staff work. Follow-up surveys or automated calls give patients the opportunity to provide feedback, request contact, or update their status.

  • Use Voice AI and Automations together to respond to missed calls. Sometimes the daily workload at the office can overwhelm the front desk. Many smaller offices close during lunch. A missed call system using Voice AI can make a tremendous difference in these cases. The system answers key questions about the business and directs the caller's questions to the right person for a quick response. Voice AI can reduce or eliminate waiting for someone to check a voice mail queue and follow up.

Example:s

Imagine a small family practice with just four providers that reduced missed appointments by 35% with simple automated reminders. This added $45,000 to their annual revenue without adding staff.

Imagine a small medical practice that needs new patients to complete and return documents before their first visit. With Voice AI and Automations, the patient can get answers to questions, prepare and upload documents directly to the right staff member (or better yet, the CRM!). Time is saved and the staff has reduced manual steps in their workflow.

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